One customer question the AI answers on its own. Customer answers and Copilot suggestions draw from the same shared quota. On Startup, Copilot isn't included, so the quota covers customer answers only.

No. Every plan includes unlimited teammates, and AI answers are part of your monthly price. Need more? Add 1,000 extra AI requests for $49. No surprise bills.

Everything your team relies on: full conversation history, contacts and companies, help-center articles, macros and canned replies, plus teams, tags and workspace settings. It all arrives imported and searchable — not as an export file you still have to deal with.

Most migrations finish within a few days, and many teams answer their first customer in MoveDesk the same day they connect. There is no downtime: your old helpdesk keeps working during the import, and you can run both tools in parallel while you evaluate.

Ticket history is imported in full and stays searchable from day one, so no customer context is lost. Help-center articles land in the MoveDesk knowledge base, and the AI agent starts answering customers from them immediately.

Yes — migration is done for you, free on every plan. Our team moves your articles, conversation history, macros and settings from Zendesk, Intercom, or Freshdesk, and you keep the old tool running until you are confident everything is in place.

Yes. Upgrades apply instantly with a prorated charge for the rest of the cycle. Downgrades take effect from the next billing period so you keep everything you already paid for.

You choose a plan to continue. We keep your data and settings for 30 days.