An AI request is a single customer question the AI resolves without a human. Copilot actions pull from that same pool, one for one — though on Startup there's no Copilot, so the pool goes entirely to customer answers.

Neither. Teammates are unlimited on all plans, and a monthly allowance of AI answers is baked into the price. If you run out, a 1,000-request top-up costs $49 — nothing unexpected on the invoice.

Everything your team relies on: full conversation history, contacts and companies, help-center articles, macros and canned replies, plus teams, tags and workspace settings. It all arrives imported and searchable — not as an export file you still have to deal with.

Most migrations finish within a few days, and many teams answer their first customer in MoveDesk the same day they connect. There is no downtime: your old helpdesk keeps working during the import, and you can run both tools in parallel while you evaluate.

Ticket history is imported in full and stays searchable from day one, so no customer context is lost. Help-center articles land in the MoveDesk knowledge base, and the AI agent starts answering customers from them immediately.

Yes — migration is done for you, free on every plan. Our team moves your articles, conversation history, macros and settings from Zendesk, Intercom, or Freshdesk, and you keep the old tool running until you are confident everything is in place.

Of course. Moving up happens right away — you pay the prorated difference for the remaining cycle. Moving down waits until the next period starts, so nothing you've paid for disappears early.

Pick a plan whenever you're ready — your data and settings stay safe for 30 days.