Switching from Gorgias: migration guide for growing teams

Gorgias is built for e-commerce, and it is genuinely strong there — order data inside the ticket is a real advantage. The catch appears with growth: ticket-based pricing means your bill rises exactly when your support load does. MoveDesk charges a flat price per workspace, includes the AI agent, and migrates your data for free.

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Side-by-side comparison

FeatureMoveDeskGorgias
Pricing modelFlat per-workspace rate: $99, $219, or $499 monthlyBased on ticket volume — the bill grows with your support load; check their pricing page for current tiers
What drives the cost upNothing — unlimited teammates, price fixed per planEvery billable ticket counts toward your monthly tier
AI agent answers1,000–7,500 AI requests in the plan — about 74% of routine questions resolvedAutomation and AI are priced as their own add-on tiers
Best fitAny customer-facing team — SaaS, services, marketplaces, e-commerceE-commerce stores, deepest on Shopify
Order context in ticketsCustomer profile, full history, and custom attributes on every conversationStore order data inside the ticket — a genuine strength for merchants
ChannelsWidget, email, WhatsApp, Telegram — on all plansEmail, chat, social, and SMS options oriented to storefronts
Knowledge baseIncluded — website crawl, Notion import, help centers, knowledge-gap reportsHelp center available; automated answers tied to automation add-ons
AnalyticsBuilt-in CSAT, AI-quality, and ROI reportingRevenue-focused statistics built for e-commerce
MigrationFree, done-for-you: tickets, help-center articles, contacts, macros—

Reviewed July 2026. Everything here about competitors comes from their public materials and can change — verify details on the vendor's own site before deciding.

When MoveDesk is the better fit

  • Ticket volume keeps climbing and you want the bill to stop climbing with it.
  • Support covers more than one storefront — SaaS products, services, or several brands under one roof.
  • You want AI answers included in the plan, not stacked as automation add-ons.
  • You want the knowledge base built from your website and docs, with the AI answering from it on day one.

When Gorgias may fit better

  • You run a Shopify-first store and order actions inside the ticket are the core of your workflow.
  • Revenue attribution per support interaction is a metric your team manages by.
  • Your playbooks depend on e-commerce-specific integrations built for storefronts.

Switching is free — we do it for you

Switching costs $0 — we carry your tickets, history, macros, contacts, and help-center articles over ourselves. The old helpdesk stays live throughout, and a full move wraps in a few days.

Helpful reading before you switch

The helpdesk migration checklistHow to export your data from your current helpdesk
Zendesk
Freshdesk
Intercom
MoveDesk

Everything moves with you

  • Every past conversationAll history imported — searchable from day one
  • Contacts & companiesMerged clean — no duplicates to untangle
  • Help center articlesTurn into instant answers
  • Macros & canned repliesReady to use, not rebuilt
  • Teams, tags & workspace settingsSet up exactly like before

Frequently asked questions

Usually pricing math: with ticket-based billing, a busy month or a growth spurt raises the bill exactly when costs matter most. Teams also switch when support expands beyond a single storefront and the e-commerce-only focus starts to pinch.
For channels, AI answers, and knowledge-base support — yes, and the flat price is easier to budget. If deep in-ticket order actions on Shopify are central to your workflow, that is where Gorgias is strongest — check our integrations page or ask us how your setup would map before switching.
Free and done for you: tickets, help-center articles, contacts, and macros move over while Gorgias keeps running. You evaluate MoveDesk on your own data during the trial, in parallel, with no cutover pressure.
Anything documented is fair game — shipping policies, returns, sizing: the AI pulls answers from your knowledge base, website, and docs. For live order lookups tied to your store systems, talk to us about your specific setup before you switch.
MoveDesk is a flat $99, $219, or $499 per month per workspace with unlimited teammates — the price does not depend on how many tickets you handle. Gorgias prices by ticket volume; check their pricing page and compare against a busy month, not a quiet one.
Yes — that is the recommended path. The 14-day free trial plus free migration means you compare both tools on your real tickets before deciding anything.

See the difference on your own tickets

Free for 14 days, no card — and the migration is on us.

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