Moving from Help Scout: what changes and what you keep

Help Scout made shared-inbox support feel calm and simple — that is why so many teams start there. MoveDesk keeps the calm inbox and adds an AI agent that resolves most repeat questions itself, flat workspace pricing, and a migration our team runs for you, free.

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Side-by-side comparison

FeatureMoveDeskHelp Scout
Pricing modelWorkspace-priced: $99, $219, or $499 monthly — never per seatTiered plans that scale with usage — check their pricing page for current numbers
Team members includedUnlimited on every plan, never a reason to share loginsDepends on plan generation and tier — confirm limits before you commit
AI agent answers1,000–7,500 AI requests included monthly; the agent closes most repeat questions end-to-endAI features focus on drafting and summarizing for humans; capabilities vary by plan
ChannelsWidget, email, WhatsApp, Telegram — on all plansEmail and live chat at the core; other channels via integrations
Knowledge baseIncluded — website crawl, Notion import, help centers, knowledge-gap reportsDocs is a clean, well-liked knowledge base for self-service
Setup timeGo live in a day — hook up channels, import contentAlso fast — Help Scout is famously easy to start with
Analytics40+ metrics built in, from CSAT to AI-answer quality and ROISolid reporting on volume, response times, and happiness scores
Multi-brand10 brands max under one roof; $29/mo per extra brandMultiple inboxes supported; scope depends on plan
MigrationFree, done-for-you: conversations, Docs articles, contacts, saved replies—

Reviewed July 2026. Everything here about competitors comes from their public materials and can change — verify details on the vendor's own site before deciding.

When MoveDesk is the better fit

  • You want AI to resolve repeat questions end-to-end, not just draft replies for agents to send.
  • WhatsApp or Telegram matter to your customers, and you want those channels native, not bolted on.
  • Volume is growing and you want one flat, predictable bill instead of usage-based tiers.
  • You want your existing Docs articles to become instant AI answers on day one — we import them for you.

When Help Scout may fit better

  • You want the simplest possible email-first shared inbox and little else around it.
  • Your support runs almost entirely on email, with no chat or messenger channels planned.
  • Your team relies on Help Scout integrations they already use every day.

Switching is free — we do it for you

Switching costs $0 — we carry your tickets, history, macros, contacts, and help-center articles over ourselves. The old helpdesk stays live throughout, and a full move wraps in a few days.

Helpful reading before you switch

The helpdesk migration checklistHow to export your data from your current helpdesk
Zendesk
Freshdesk
Intercom
MoveDesk

Everything moves with you

  • Every past conversationAll history imported — searchable from day one
  • Contacts & companiesMerged clean — no duplicates to untangle
  • Help center articlesTurn into instant answers
  • Macros & canned repliesReady to use, not rebuilt
  • Teams, tags & workspace settingsSet up exactly like before

Frequently asked questions

If you like the calm, email-first feel of Help Scout but need AI that actually resolves tickets, native WhatsApp and Telegram, and flat pricing that does not scale with usage — yes. If all you need is a simple shared inbox for email, Help Scout remains a strong choice.
Our team does it for you, free: conversation history, Docs articles, contacts, and saved replies. You can keep Help Scout running in parallel during your trial, so there is no cutover risk.
Yes. We import Docs into the MoveDesk knowledge base, the AI agent starts answering from them immediately, and knowledge-gap reports show which questions your articles do not cover yet.
Saved replies are imported as macros, ready to use. Workflow-style automations never transfer one-to-one between tools, so during onboarding we help you map the ones you actually use onto MoveDesk views and rules.
It depends on your team size and volume, and Help Scout has changed its pricing model over time — check their pricing page for current numbers. The structural difference: MoveDesk is a flat price per workspace with unlimited teammates, so the bill does not creep as you grow.
Yes. The free 14-day trial is designed for exactly that: your team keeps answering in Help Scout while the import runs, then switches over when you are confident.

See the difference on your own tickets

Free for 14 days, no card — and the migration is on us.

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