Day two after the move, it's already answering

The articles you imported are its training set. No prompts to write, no ramp-up period — it replies in seconds, in the customer's language, around the clock.

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The morning after import, in numbers

10+
channels served by one agent — identical answers and tone on all of them
7+
source types it learns from: your site, files, Notion, Drive, and the helpdesk you just left
Any
language — it hears what the customer speaks and replies in kind
24/7
coverage with no night shift — a person steps in only when one is needed

It read your docs on the way in

One invented answer costs a customer. This agent only speaks from your content — when the content runs out, so does the answer.

  • Retrieves from your docs before it says a word.
  • Unsure cases route to the right team, chosen by context and history.
  • Key product facts from your site are learned once and held to.
  • Screenshots and photos from customers get read, not skipped.
Quiz it on your imported docs before a single customer meets it.

Years of answers, rehired in an afternoon

Point it at your site, drop in files, sync Notion or Drive, or pull your old help center straight in — everything becomes answers without a rewrite.

Website crawler

Files

Drop in PDF, DOCX, or XLSX and they're sources.

Notion

Pages and databases, kept in sync.

Google Drive

Docs and sheets, kept in sync.

Your existing helpdesk

Pull articles straight out of Zendesk, Intercom, or Freshdesk.

Product facts, found for you

Key facts mined from your site and woven into every answer.

Knowledge base articles

Whatever your help center publishes, the agent knows.

Explore Knowledge Base

Nothing changes unless you change it

The agent never rewrites its own behavior. Every adjustment is explicit — and you can rehearse it before a customer ever sees it.

Missed questions, caught for you

Unanswerable questions pile up as gaps; answer one and it becomes a pinned reply.

Guidance rules

Shape style, clarifying questions, and escalation — always-on or keyword-triggered, per channel.

Custom answers

Known question? Pin your exact wording and it wins every time.

Personality

Set the tone, the length, and when to wave for help — no prompt engineering.

Flows

Guided troubleshooting that gathers the details before a human joins.

Hired once, staffing every channel

One agent covers Telegram, Instagram, the widget, WhatsApp, Discord, Messenger, Slack, and your own mobile app — and sits inside helpdesks like Freshdesk, Zendesk, and Intercom — with per-channel controls.

Web widgetAnswers before they even scroll
MoveDesk Support
Typically replies in a few minutes
Do you offer refunds?
Yes — full refunds within 30 days, no questions asked.
Great, I bought it 12 days ago
You're within the window — refund started, money back in 3–5 business days.
Type your message…
WhatsAppReplies as fast as the customer types
MoveDesk Supportonline
Can I switch my plan to yearly?14:07
Done — you're on annual now. That saves you 17%, next invoice Aug 12.14:07
Will I get an invoice for accounting?14:08
Yes — sent to your billing email just now.14:08
Type a message
TelegramMini App or bot, same agent
MoveDesk Supportbot
Where's my order #4821?09:41
It shipped yesterday — DHL tracking 992-4417. Arriving Thursday.09:41
Can I change the delivery address?09:42
Sure — reply with the new address and I'll update it with DHL.09:42
Message

Scripts wait for rewrites. This one moved in trained.

One recites a decision tree. The other learned your product from the docs you imported.

MoveDesk AI agentClassic chatbot
How it learnsReads the docs and site you already haveEvery answer written by hand
When it can't answerHands the case to your team with full contextDead-ends at "please contact support"
LanguagesMatches whatever language the customer writes inOnly the ones you scripted
Over timeSharpens on real conversationsFrozen until you rewrite it
CoverageWidget, WhatsApp, Telegram, and 10+ more channelsThe widget, and that's it

What comes up mid-move

Where its answers come from, when it calls a person, and how you keep it on a leash.

From the sources you connect: a crawl of your website, uploaded files, Notion, Google Drive, the help center of your old desk (Zendesk, Intercom, Freshdesk), or articles written in MoveDesk itself. Key product facts are also extracted from your site automatically and used in answers. Each agent sees only the sources linked to it.
Every reply carries a confidence score, and below your threshold it refuses to guess — it can offer alternatives, pass the conversation to your team, or both. A run of low-confidence replies can trigger an automatic handoff too. Whatever escalates arrives with the entire conversation context, ready for the inbox.
Replies are grounded in content retrieved from your knowledge base, behind anti-hallucination instructions and confidence gates. For questions you've seen before, pinned custom answers always outrank generated ones, and guidance rules fence off topics it must avoid or escalate.
Telegram (groups and Mini Apps included), the live chat widget, WhatsApp, Discord, Slack, Zendesk — both tickets and Messaging — Intercom, Freshdesk, Instagram, Facebook Messenger, Facebook Page comments, and email. One agent covers them all with the same knowledge and personality, and behavior is tunable per channel.
Yes — each incoming message is answered in its own language. Knowledge search works across languages too: docs written in English answer questions asked in Portuguese. System messages such as handoff notices come localized as well. Prefer a single language? Lock it in.
Yes. Talk to your agent yourself before any customer does, inspecting the confidence score and the sources behind each answer. Personality, knowledge, and rule changes can all be checked before you flip a channel on.
No. Your sources and conversations serve your own customers only — nothing is shared between accounts or used to train models for anyone else. Answer generation calls best-in-class language models strictly for inference, and each agent reads only the sources you linked to it.

Import tonight. Answer by morning.

One afternoon to set up, 14 days to try it free — no credit card.

Start 14-day trialBook a demo

Keep exploring

More of the MoveDesk platform

InboxOne queue for every channel, with your imported history attached. Escalations arrive pre-briefed — take over in a click.Learn moreKnowledge BaseImport your help center and every article takes two jobs — searched by customers, spoken by the AI.Learn more