Move in. Everything still works.

Imported tickets, merged contacts, macros that fire — day one here feels like year three. The AI answers first; your team handles what is left.

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Older tickets missing after import

Resolve
Conversation
Iris M.9:24 PM

Our older tickets aren't showing after the import

MoveDesk Support9:25 PM

They're still coming in — archives keep syncing for 24 hours after cutover, oldest first.

Iris M.9:28 PM

I need a thread from March today — it has an attachment we promised a customer.

Tessa9:31 PM

Hi, I'm Tessa — pulling up that March thread now.

ReplyNotesCopilot
Type your reply or type "/" for macros
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A support day that starts sorted

By the time you sit down, the queue has already done its own triage.

Routine questions never land

The AI agent settles the everyday asks on its own, before anyone opens them.

Hard cases arrive briefed

Escalations show up with a summary and the customer's full story — one click and you're in.

Nobody answers twice

Notes, @mentions, and live presence make it obvious who's already on the thread.

Triage that happens before you arrive

Conversations file themselves by state, and new ones spread across whoever is actually on shift.

  • Six views out of the box: Mine, Needs human, Snoozed, Mentions, AI handling, AI resolved
  • Any filter becomes a view you can hand to the whole team
  • Round-robin or least-busy assignment that honors shifts and time off
  • Teammates who are away simply don't get assigned
Inbox
Your inbox
Mentions2
Mine6
Queues
Needs human1
Folders
AI Agent
Channels
More

Your macros made the move — put them to work

The canned replies you built in your old desk fire here from a slash command, next to drafts, private notes, and delivery status.

  • A rich composer that takes inline images and attachments
  • Public replies and private notes sit side by side
  • Drafts survive thread-switching — nothing you typed gets lost
  • A slash command fires a macro that can also assign, tag, or close
  • Every message shows delivery status, with retry one click away

Their history
made the trip too

The order number a customer gave your old helpdesk is still on file here. Everything about them sits one glance from the reply box.

  • Profile, company, and custom fields live right beside the thread
  • Tags, folders, page context, and every past or linked conversation — imported ones included
  • Someone writing from email and Telegram shows up as one contact
  • A search-driven dialog handles any merge you want to do by hand
  • Matching runs on hard identifiers — merging never happens without you
The customer file your old desk kept is now one glance away from every reply.
IM
Iris MarlowUser
iris.m@beacontravel.com
Lisbon, PT 18:26

Details

CompanyBeacon Travel
Conversations3
First seen21d ago
Last seen4m ago
OutboundSubscribed

Recent conversations

  • Can't find our archived threads4m ago
  • Help centre import stalled2d ago

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The move is free — and nothing breaks

Tickets, articles, contacts, and macros come over from Zendesk, Freshdesk, or Intercom while your team keeps answering. No blackout window, no rebuild.

  • History is searchable here from the first morning
  • Macros, tags, and teams arrive configured, not as a to-do list
  • Support never goes offline — the import runs alongside your day
Zendesk
Freshdesk
Intercom
MoveDesk

Everything moves with you

  • Every past conversationAll history imported — searchable from day one
  • Contacts & companiesMerged clean — no duplicates to untangle
  • Help center articlesTurn into instant answers
  • Macros & canned repliesReady to use, not rebuilt
  • Teams, tags & workspace settingsSet up exactly like before

The paper cuts stayed behind

Batch operations, snooze timers, priorities, previewed search, synced badges, a spam folder — the small frictions were not invited to the new place.

Bulk actions

Sweep a whole batch — close, assign, or tag it in one go.

Snooze presets

Park a thread; it returns exactly when it should.

Priorities

Urgent threads wear a flag in every view.

Search with previews

Read the matching messages before you ever open one.

Unread counts in sync

Badges agree with each other in every open tab.

Spam folder

Junk files itself away from the working queue.

Asked before the boxes are unpacked

Straight answers on channels, routing, and how the AI shares the queue with people.

Thirteen in total — email, the live chat widget, Telegram, WhatsApp, Instagram, Facebook Messenger, and more. They all feed one queue, and a customer who hops channels mid-conversation keeps a single continuous history.
The agent takes first crack at every new conversation. When a person is needed, the thread appears in the Needs human view carrying the full history and an AI-written summary. Anyone on the team can also grab an AI-handled thread in one click — and give it back in one more.
You pick the policy: round-robin or least-busy. Routing knows about working shifts and time off, and it skips anyone marked away — a conversation only lands on someone who can actually answer it.
Yes. The AI handling view lists every conversation the agent is working at this moment, and AI resolved holds the finished ones. Open any thread, read the exchange, and take over whenever you like.
No — a macro fired from the slash command can also act: assign the conversation, add tags, or close it as the reply goes out. The answer and the housekeeping happen in one keystroke.
They're matched into a single contact with one history the moment the message arrives — email plus Telegram becomes one person, automatically. When automation can't match safely, a search-driven merge dialog lets you join them by hand.

Make the move this weekend

Connect your channels, run the import, switch the agent on. Free 14-day trial, no credit card.

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Keep exploring

More of the MoveDesk platform

AI AgentAnswers on every channel from the docs you brought over, cites its sources, and briefs your team on handoff.Learn moreKnowledge BaseImport your help center and every article takes two jobs — searched by customers, spoken by the AI.Learn more